CPDQS commitments to privacy
Providing information to others
When you give us information about another person, the other person must have agreed to let :
- us process all their personal data; and
- you receive any data protection notices for them.
When you send information for someone else, you are confirming that you have told them :
- which data they must give;
- which information is voluntary; and
- how they can access and, if necessary, correct the data we hold about them.
The information we collect during registration as a Registered User
When you register with us, you (or the person registering for you) must tell us:
- your name;
- your email address; and
- a current telephone number
We may also request other information including your title, any additional phone numbers and your work address, but you don’t have to give us these details. Following registration as a Registered User via the Website, we may request additional personal data from you in order to support your use of the Website. You do not have to provide this information, but if you do not, you may not get the most out of the Website.
Other information we collect
You may also provide personal data through:
- calls to our helplines; and
- letters and e-mails.
In general, if you contact us, we may keep a record of your query or complaint for a reasonable time in case you contact us again.
How we use the information we collect
We use your personal information:
- to deliver the services available from the Website;
- to support your use of the Website;
- to ensure that access to the Website facilities is limited to organisations that are entitled to use it;
- to answer your queries or complaints;
- to carry out administration; and
- as may be required by law or in connection with legal proceedings (including where we intend to take legal proceedings), or as may be necessary to establish, exercise or defend our legal rights.
To achieve the purposes set out in this privacy statement we may need to give your information to our service providers, agents, professional advisors, stakeholders and auditors.
We may also give your information to third parties who may take over the operation of the Website in the future, but only for the purposes outlined in this privacy statement.
Keeping you informed
If you are a Registered User, we will use your information to send you updates about:
- our services and the facilities on the Website; and
- changes to the Website, including the Terms;
Requests for information
If you have not registered as a Registered User but are simply making an enquiry or request for information, we will use your personal information to reply to your enquiry or request. We will not use this information for marketing purposes.
Protecting your personal information
As a registered data controller, we are required to take appropriate technical measures to protect your personal information including making a regular backup of our system and data. We have security measures in place to make sure any personal information we collect is secure. If you are a Registered User, your account is password protected and all information including your password is on a secure server, which only a limited number of employees and sub-contractors can access. All parties with access to your information are subject to confidentiality obligations. If you think someone else knows your password, or is using it, tell us immediately and change your password using the “change password” option accessible via the Navigation panel when you login.
Even though we take appropriate technical steps to protect your security, you should remember that data transmission over the internet cannot always be guaranteed as 100% secure so you use the Website at your own risk.
Keeping your personal data
We keep personal data:
- for as long as is necessary to fulfil the purposes we collected it for;
- as required by law; or
- to enforce or defend legal claims.
Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
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