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CPD Quality Standards

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A professional Call Center is the heart of any organization.  Call center employees who know how to handle the vast variety of situations and present themselves with professionalism will be an asset to the organization as well as will be able to profit themselves regarding salaries and performance bonuses. Our Call Center Training will allow you to step into your office with confidence as you will be equipped to answer questions and overcome problems and ultimately close the deal. You will likewise learn the skills to enhance your productivity and performance. This will produce a good working environment throughout the company and help achieve the employer’s and employees’ goals at the same time.

Q Where are the courses held?

All the courses advertised on this website are studied online. There is no need for you to attend a venue to gain one of our qualifications.

Q What devices can I use to study the course?

The course is designed to display correctly on all devices including PC’s, Tablets and Mobile phones. As long as you have an internet connection you can log on and study.

Q Is there an end of course test?

Yes. Each course has an end, of course, multiple-choice test that will test your knowledge of the course modules you have just studied.

Q What is the pass mark for the end of course test?

The pass mark for the end of course tests is 60%

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